Mike, Managed Services Engineer
I’m Mike, one of the Managed Service Engineers at San-iT. I’ve been here since 2016.
I’m another of the team who started off here as an apprentice. I worked my way up from there to my current role and I’m keen to progress further in the future.
In my role, my main responsibilities are providing telephone and onsite IT support to a range of San-iT’s customers, supporting a range of Microsoft technologies. My knowledge base is broad, across a lot of areas, but I have particular expertise in SharePoint/Office 365 and VoIP, having been involved in multiple projects for both.
I fit in well at San-iT, with a strong work ethic and ambition to do a good job. I’m very customer focused (and proud to have been awarded the San-iT customer service award in the past). I understand issues from a non-technical customer’s perspective and always aim to give advice in a jargon-free way.
Working at San-iT has given me loads of experience across many different areas of the industry. I’ve really been given the opportunity to develop a career, starting as an apprentice and being provided with training and support to allow me to work my way up to my where I am now, and hopefully beyond.
When I’m not making customers’ lives easier, I enjoy music – predominantly Rock and Metal, but many different genres as well. I’m also into cars, and recently got hold of a project car that I’m currently working on.