Account Manager (Client Success Manager)

The role:

This opportunity will suit a highly motivated and talented Account Manager who is well versed in relationship management and building rapport. As an Account Manger you will empower your clients to succeed through technology, by helping businesses to work smarter, operate safer and think bigger.

You will manage your own portfolio of clients from day one, placing customer engagement and satisfaction at the heart of everything you do, recommending value-add actions to support retention, whilst identifying and converting opportunities to upsell.

The role is full time, and based at our head office in Cheadle Hulme with remote working options.

£35k – £45k DOE.

Responsibilities

  • The key aspect of the role is to help manage, build and develop a number of key client relationships and to carry out strategic activities with these clients, both reacting to requests from customers, and proactively developing sales of products and services.
  • Gathering client feedback to assist, support and encourage your team to consistently deliver an outstanding service.  
  • Carry out account reviews and strategic reviews at the frequency dictated in the client’s individual contracts.
  • Work to KPI targets.

Requirements

  • Minimum 2-3 years’ experience of Account Management.
  • Direct experience in the IT industry working in a technical capacity is essential, preferably within the B2B environment and ideally with first-hand experience of a Service Desk environment.
  • A natural sense of empathy to ensure customers are left feeling looked after and cared about.

Working at San-iT

  • Generous holiday entitlement
  • Day off for your birthday
  • 4 week paid sabbatical after 5 years’ service
  • Hybrid working
  • A focus on health, wellbeing, inclusivity & diversity
  • Cycle to work scheme.
  • Profit share bonus
  • 2 paid Sanity Days
  • Bupa Cashplan membership
  • Fast paced, autonomous culture
  • Biannual social events with staff awards
  • Funded social events
  • A modern office space with fully equipped kitchen and recreation area.

If you are an experienced Account Manager who likes the sound of progressing with a People First we're waiting to hear from you.