We're an open, friendly and collaborative team, looking for someone who shares our passion for tech

We're an open, friendly and collaborative team, looking for someone who shares our passion for tech

Managed Services Engineer (1st Line Support)

The Role  

You will be working collectively as part of a multi-skilled team to ensure that you consistently deliver an outstanding service to an assigned group of clients. You will be exposed to a wide range of clients with various technologies, complexities and scales. You will work with the end users directly, offering technical support to them via telephone, email and through the ticketing system.

  • 1st line technical support for hardware and software related issues
  • Take ownership of tickets through to resolution
  • Accurate and detailed recording of tickets in the helpdesk system
  • Work to SLA timeframes, escalating where necessary
  • Ensure regular and timely communications with clients to manage expectations
  • Commitment to consistently delivering an outstanding service
  • Some visits to client sites as required

Required Skills

  • Ability to research ideas and concepts in order to find technical solutions to resolve issues
  • Strong system, software and hardware diagnostics, fault finding and problem-solving ability
  • Office 365, including SharePoint, Teams and OneDrive
  • Experience of backup and disaster recovery solutions
  • Basic Networking skills

Desirable skills

  • Experience of Hosted / Cloud managed environments
  • Experience of server virtualisation technologies using Hyper-V or VMware
  • Experience of server implementations, device imaging and deployment
  • Knowledge of Firewall and WAN technologies
  • Experience of VoIP systems would be advantageous

The Person

You will be a reliable, responsible and trustworthy person who enjoys dealing with people and not just technology. As well as being both self-motivated and self-disciplined you will be able to:

  • Work to within tight time scales and deadlines within a team and on own initiative
  • Capable of managing and prioritising their own workload
  • Excellent communication skills via face to face, telephone and email
  • Have the ability to converse with non-technical people without technical jargon and able to build and maintain good relationships with clients and colleagues
  • Understand when issues should be escalated
  • Be eager to learn with an ability to self-teach in areas of uncertainty
  • Possess a strong customer service ethos with a commitment to delivering an outstanding service
  • Full UK driving licence

Working at San-iT

The successful candidate will be rewarded with a competitive basic salary, dependent on experience. Being a People First organisation, we believe in rewarding our team and offer a range of benefits including a generous holiday entitlement, day off for your birthday, 4-week paid sabbatical after 5 years of service, profit share, Bupa cash plan membership and 2 Sanity Days per year.

Salary Range

£22,000.00- £25,000.00

Think you could be one of the team? Apply now.