The importance of keeping an eye on things
We know it’s vital to keep your business moving, so we don’t wait for things to go wrong before we fix them. With our years of experience and proactive approach, we’ve got the right processes in place to deal with any technology challenges that might arise.
We don’t usually need to be there to fix things because most of the time we can work remotely. But when you need us there, we’ll get to you just as soon as we can. Our proactive maintenance schedule will keep your systems safe and running at their best.
With us in your corner, you’ll know there’s a central point for monitoring systems across all technologies. While you’re busy making your business a success, we’re behind the scenes keeping your systems live.
San-IT have always been very supportive and responsive on a day-to-day basis, as well as proactively advising us on how our systems can be improvedMarc Gwynne Organon SIPP Services Ltd
What we do…
We introduce effective processes for incidents, problems, changes, knowledge and requests, so we can work efficiently to keep your systems running. And because it’s not one-size-fits-all, you’ll know the processes are right for you and your business.
- Our proactive maintenance schedule identifies problems before they even happen.
- We initiate a system of correlated and automated alerts, including ticket generation and provide multi-level support.
- Our experts employ sophisticated processes for optimised incident resolution.
- It’s a given that we constantly review your systems and our processes and service to ensure we meet the standards you expect.
The benefits to you laid out simply
- Our full cloud service desk platform provides a simple and easy incident reporting and tracking.
- Monitoring systems across all your technologies are brought back to a central point.
- Multi-level support means you get an efficient and effective service, with escalation where required to deliver the necessary expertise for incident resolution.
- If something does go wrong before we spot it, and you need urgent help, you’ll get it.
Our 3 point promise
- We’ll always aim to keep it simple for you, no matter how complicated it gets
- We’ll continuously look for opportunities to help you work smarter and operate safer
- We’ll provide you with a talented team you can trust to understand your business